Privacy Policy

Who we are

ThunderLoud (“we,” “us,” or “our”) is a web design agency operated by Pioneer Zeal Enterprises LLC, based at 315 W Nolana Ave Suite G-9, McAllen, TX 78504. We build campaign landing pages and websites for businesses in the Rio Grande Valley and beyond.

You can reach us at:

• Email: thunderloud@pioneerzeal.com
• Phone: (956) 300-3220
• Address: 315 W Nolana Ave Suite G-9, McAllen, TX 78504

What this policy covers

This policy explains what personal information we collect when you visit thunderloud.com or interact with us, how we use it, who we share it with, and your rights regarding your information.

Information we collect

Information you give us directly

When you submit the Match Report request form or any other contact form on our site, you may provide us:

• Your name
• Your email address
• Your business's website URL
• Any additional context you share in optional fields

Information we collect automatically

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view and how long you stay
• Date and time of your visit

We collect this information through cookies and similar tracking technologies, including Google Analytics 4 and the Meta Pixel.

How we use your information

We use the information we collect to:

• Provide the Match Report (personalized video analysis) you requested
• Respond to your inquiries and follow up about our services
• Improve our website and services
• Understand how visitors use our site
• Measure the effectiveness of our marketing campaigns
• Comply with legal obligations

We do not sell your personal information to third parties.

Who we share your information with

We share your information only with trusted service providers that help us operate our business:

• Notion — our CRM and lead-management system
• Resend — our transactional email service
• Google Analytics 4 — to understand site traffic and performance
• Meta Platforms — to measure advertising effectiveness via the Meta Pixel
• Vercel — our website hosting provider
• Loom — to deliver video reports you request

Each of these services has its own privacy policy governing how they handle data. We only share what's necessary for them to perform their service for us.

We may also disclose information if required by law, to protect our rights, or in connection with a business transaction (such as a sale or merger).

Cookies and tracking

We use three categories of cookies:

• Essential cookies — required for the site to function
• Analytics cookies (GA4) — measure traffic and user behavior
• Advertising cookies (Meta Pixel) — measure ad effectiveness and enable retargeting

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Your rights

You have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Delete your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, email us at thunderloud@pioneerzeal.com. We'll respond within 30 days.

Texas residents: Under the Texas Data Privacy and Security Act (TDPSA), you have the above rights regarding your personal data.

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect and the right to non-discrimination for exercising your privacy rights.

Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Lead data — kept for 3 years unless you request deletion
• Analytics data — retained for 26 months (GA4 default)
• Email communications — kept for the duration of our business relationship

Children's privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

Data location

We are based in the United States and our data is processed here. If you visit our site from outside the US, your information will be transferred to the US for processing.

Security

We take reasonable measures to protect your information using industry-standard security practices. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. The “Last updated” date at the top reflects the most recent change. For significant changes, we'll provide more prominent notice on our site.

Questions?

Email us at thunderloud@pioneerzeal.com or call (956) 300-3220.